At Athalonz, we want your trust in our products and service. Should there be an issue with our products, we ask that you review the Exchange, Return/Refund and Warranty policies below. If you have any questions, our contact information is detailed here
Please note that all exchanges/returns/refunds must be processed within 30 days from delivery and the product being returned must be in the same condition it was when shipped (new/unused). Athalonz has the right upon inspection to refuse the product for refund/exchange if it is not in new/unused condition. If the product does not qualify for refund/exchange, Athalonz will contact you and will either ship back the product or dispose of it.
When returning a product to Athalonz, please include the original Athalonz box inside an additional/appropriate shipping box or polybag. Do NOT
tape the label to the original Athalonz box!Exchange/Wrong Size:
- If you receive an item that doesn't fit, just return the incorrect size within 30 days from their shipment to you, and we'll happily exchange it for another size of the same style and color variant.
- Please include a note with the new size you want!
- Please enclose a copy of the original invoice or packing slip. Returns that do not include a copy of the original invoice or packing slip will not be accepted and will be returned to sender.
- Unfortunately, we only cover return shipping on exchanges to domestic U.S. customers and cannot cover the cost of return shipping to international customers, but we obviously want to get you a size that fits. We've included a shoe sizing chart on every product page to help, but reach out on social media or give us a call or email if you have any questions on sizing before you buy.
- Please mail back in original shipping bag or suitable shipping packaging. Shoes mailed back with a taped up box as shipping packaging will be charged a 10% restocking fee.
- Return/exchange reason, all merchandise must be unworn and in new condition with original tags, in if applicable.
NOTE 1: New/unused Special/Limited Edition items can be returned but cannot be exchanged.
NOTE 2: product must be returned within 30 days from from delivery in new/unused condition. Return Policy:
If you would like to return a new/unused product for a refund, please go to Order Look Up (CLICK HERE
) and request your return. Once Athalonz receives the product and confirms that it was returned in new condition, a full refund will be processed. You will receive an email from Athalonz confirming the refund. Refunds will be issued in the same form as original payment. Expedited shipping is not refundable.
NOTE: Product must be returned within 30 days from delivery in new/unused condition. When returning a product to Athalonz, please include the original Athalonz box inside an additional/appropriate shipping box or polybag.Warranty Policy:
Athalonz stands behind the quality of its products. If there is the rare occurrence of our product experiencing a quality issue, please email us at: email@example.com
and include images of the product. We will respond and communicate next steps.