Exchanges & Returns

At Athalonz, we want you to be completely satisfied with your purchase. This exchanges and returns policy provides a guide for you, our customer, but if you ever have a specific question, just contact us at and we'll get back to you as quickly as possible.

To begin the exchange or returns process, just do an "Order Lookup" below by entering your customer email and Athalonz order number (your order number would have been sent to you via email). Fill out the quick questions describing your issue and we'll get back to you within 24 hours. You can also read below for a list of common questions. Thanks.

Wrong Size:

  • If you receive an item that doesn't fit, just return the incorrect size within 60 days from their shipment to you, and we'll happily exchange it for another size.
  • Please include a note with the new size you want!
  • Please enclose a copy of the original invoice or packing slip. Returns that do not include a copy of the original invoice or packing slip will not be accepted and will be returned to sender.
  • Unfortunately, we cannot cover the cost of return shipping in most cases, but we obviously want to get you a size that fits. We've included a shoe sizing chart on every product page to help, but reach out on social media or give us a call or email if you have any questions on sizing before you buy.
  • Return/exchange reason, all merchandise must be unworn and in new condition with original tags, if applicable.

Incorrect or Defective Item

  • If you receive an incorrect or defective item, we'll make it right and cover the cost of shipping.
  • Return incorrect or damaged items before 60 days from their shipment to you, and we'll cover the return shipping to get you the product you wanted.
  • Return/exchange reason, all merchandise must be unworn and in new condition with original tags, if applicable.

Gift Items

  • If you're the recipient of a gift and want to return or exchange an item, please provide your full name, shipping address, and email address (if available).
  • Exchanges processed prior to 60 days are subject to availability. If the item you requested for an exchange is no longer available, a refund will be processed.

General

  • Returns received more than 60 days after date of shipment will not be accepted and will be returned to sender.
  • We cannot accept COD returns.